Terms of service
1) Welcome
By using Alpha & Omega (our website/app), you agree to these Terms. If you don’t agree, please don’t use the platform.
2) Who we are
Alpha & Omega is an e-commerce platform that connects customers with quality products and delivery services. We may update the platform anytime to improve your experience.
3) Eligibility & Account
• You must provide accurate information when creating an account.
• You’re responsible for keeping your login details private.
• We can suspend accounts involved in fraud, abuse, or policy violations.
4) Orders & Payments
• Placing an order means you agree to pay the listed price + taxes/shipping (if applicable).
• Payments must be completed before shipping (unless a special plan is offered).
• If a payment fails or is reversed, we may cancel the order.
5) Pricing & Product Information
We work hard to display accurate product details and prices, but mistakes can happen.
• If we discover an error, we may cancel the order and refund you, or contact you for confirmation.
6) Shipping & Delivery
• Delivery times are estimates and may vary due to traffic, weather, carrier delays, or customs (international).
• You must provide a correct delivery address and reachable phone number.
• Once a package is confirmed delivered, responsibility transfers to the customer (unless proven otherwise).
7) Returns, Refunds & Exchanges
Returns and refunds follow our Return Policy. If there’s a conflict between these Terms and the Return Policy, the Return Policy applies to returns/refunds.
8) Memberships / Subscription (if applicable)
If you subscribe to a membership plan:
• Fees are billed as shown at checkout (monthly/annual).
• You can cancel anytime; benefits remain active until the end of the billing period.
• We may update pricing with advance notice.
9) Acceptable Use
You agree not to:
• Use Alpha & Omega for illegal activity, scams, or fraud
• Attack or try to break our website/app (hacking, viruses, scraping)
• Harass other users, sellers, or staff
Violations may lead to account termination.
10) Intellectual Property
All content on Alpha & Omega (logos, design, text, images) belongs to Alpha & Omega or its partners and cannot be copied without permission.
11) Privacy
Your use of Alpha & Omega is also governed by our Privacy Policy. We protect your personal data and use it to deliver services, improve the platform, and prevent fraud.
12) Limitation of Liability
To the fullest extent allowed by law:
• Alpha & Omega isn’t liable for indirect losses (lost profits, business interruption).
• Our total liability is limited to the amount you paid for the order in question.
13) Changes to Terms
We may update these Terms when needed. The latest version will always apply once posted.
14) Governing Law
These Terms are governed by the laws applicable in the location where Alpha and Omega operates, unless local consumer laws require otherwise.
15) Contact
Need help? Contact us via our support channel (email/help center). We respond as quickly as possible.